Strengthening our presence in Ireland
Business Solutions | Powered by Kramp
New CFO
Improving the product findability for our customers
Connecting with our partners during Agritechnica
Strengthening our collaboration with suppliers
NL
Growth: 4.9%
Net Promoter Score (-100 to +100): 40
Customer satisfaction score (1-5): 4.1
Increase in webshop visits: 5%
Increase in Kramp App visits: 18%
Order lines delivery on time: >95%
69% in IT
13% in land and buildings
14% in warehouse equipment
4% in other equipment
Distribution centres
12
Sales offices
24
Engagement score (KWEE score)
7.5/10
0-5 years: 53%
6-10 years: 16%
11-15 years: 14%
16-21 years: 6%
21+ years: 11%
2019: 3,003
2020: 3,037
2021: 3,076
2022: 3,142
2023: 3,248
Number of training participants
754
Number of e-learning enrolments
1,289
“The start of the year was dominated by the pandemic, which had a big impact on our way of working. We were lucky to have our warehouse heroes coming in every day to keep our warehouses open and make sure that our customers received their orders. Meanwhile, the majority of our office staff worked mostly from home. So, it had an impact on people, on families and on our way of working. We may have become used to it, but it doesn’t get any easier.”
“The start of the year was dominated by the pandemic, which had a big impact on our way of working. We were lucky to have our warehouse heroes coming in every day to keep our warehouses open and make sure that our customers received their orders. Meanwhile, the majority of our office staff worked mostly from home. So, it had an impact on people, on families and on our way of working. We may have become used to it, but it doesn’t get any easier.”
“The start of the year was dominated by the pandemic, which had a big impact on our way of working. We were lucky to have our warehouse heroes coming in every day to keep our warehouses open and make sure that our customers received their orders. Meanwhile, the majority of our office staff worked mostly from home. So, it had an impact on people, on families and on our way of working. We may have become used to it, but it doesn’t get any easier.”
