How Business Solutions | Powered by Kramp improve the service levels at Stenderup Maskiner
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“The Business Solutions | Powered by Kramp provides a solid basis for scaling up, and the implementation ran smoothly”
Frouke Botma Kooijman
Frouke Botma Kooijman, Spare Parts Manager at Stenderup Maskiner, explains how the Business Solutions | Powered by Kramp are improving service levels at this family-owned Danish company which delivers machinery to agricultural and construction customers.
To streamline their ordering and stock management process, Stenderup implemented the Connect | Powered by Kramp solution a couple of years ago. “The orders are now all in one place, and invoices are sent automatically. The Kramp app makes it easier for our workshop employees to search for the parts they need so that we can order them,” says Frouke. “We can’t hold everything in stock ourselves, so it’s important for us that we receive the products we order quickly. Therefore, Kramp’s next-day delivery service is very valuable for us,” Frouke continues.
Founded in 1936, Stenderup Maskiner A/S has built up a strong reputation for good service, reliability, and broad product knowledge and expertise. “Needless to say, we’re keen to maintain this position as a frontrunner. However, as a family-owned company with a relatively small workforce of around 40 employees, it’s becoming increasingly difficult to keep pace with the latest developments, particularly in the fast-moving hydraulics market. That’s why we decided to strenghten our collaboration with Kramp, in order to be an even better partner for our customers,” Frouke explains.
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To give the best service to their customers, Stenderup added a total of 17 Workshop | Powered by Kramp rack towers for hydraulic parts in 2023. The Business Solutions | Powered by Kramp provide a solid basis for scaling up, and the implementation ran smoothly. “Kramp provided good support to ensure everything was up and running properly,” states Frouke.
“We’re now able to work even more efficiently. Thanks to the tidier and more conveniently organized storage, we have a clear overview of what’s in stock and what isn’t. Additionally, key items of stock are replenished automatically,” she comments. “We’re looking forward to doing even more business with Kramp from now on. This will enable us to meet the needs of our customers even better,” concludes Frouke.